Head of Customer Success
John Kelleher is an accomplished executive in technology-based services in media and healthcare. As Head of Customer Success for UCM Digital health, John works with all clients across customer segments to ensure optimal use and consumption of UCM products and services. With a record of building value by leading strategic change, establishing best-in-class technology platforms, optimizing operations and accelerating revenue growth through new product development and launch, John has deep experience helping companies rapidly adapt to changing market conditions with an innovative, entrepreneurial style.
Before joining UCM Digital Health, John was Chief Strategy Officer at Alliance for Better Health in Troy, NY., where he created and executed a business plan that moved the enterprise from a state-sponsored DSRIP organization to a for-profit Independent Provider Practice. Previously, John was Chief Information Officer for Glens Falls Hospital, a leading rural hospital in upstate New York; he also served as President and COO of Tribune Media Services (TMS), a wholly owned subsidiary of the Tribune Company (NYSE: TRCO). He holds a BA in Computer Science/Mathematics from Ithaca College, Ithaca, New York, and an MBA from Rensselaer Polytechnic Institute, Troy, New York.